Return & Exchange Policy

At Bear Quartz, we stand behind the quality of our products and want you to be fully satisfied with your purchase.

Returns

Unused items may be returned within 15 days of delivery for:

Store credit
Exchange
Refund to the original payment method

To qualify for a return, items must be:

Unused
In original condition
Returned with all original packaging

We do not accept returns on used items.

Exchanges

Items requested for exchange must be:

Unused
In original packaging

Customers are responsible for all shipping costs associated with exchanges.

Damaged or Defective Items

If your order arrives damaged, we’re here to help.

Please email support@bearquartz.com within 48 hours of delivery and include:

Your order number
Clear photos of the damaged item(s) and packaging

Failure to report damage within this timeframe may result in denial of your claim.

For Bear Quartz devices complete the warranty registration form

BQ Marketplace Purchases

For items purchased through the BQ Marketplace (including third-party brands), all warranty claims must be handled directly with the product’s brand or manufacturer.

Bear Quartz does not process or assume responsibility for warranty claims on third-party products.

Final Sale Items

The following items are final sale and are not eligible for return, exchange, or refund:

Clearance or discounted items
Limited releases or special drops
Gift cards

Refused Shipments / Return to Sender

If an order is refused at delivery or returned to us due to:

Incorrect or incomplete address
Failure to receive the package
Carrier delivery issues outside of our control

The customer will be responsible for:

Original shipping costs
Return shipping fees
Any applicable restocking fees

These charges will be deducted from the refund or store credit.

Important Notes

Used Items

Any item found to be used upon return will:

Not be eligible for a refund or exchange
Not be returned to the customer

Original Packaging

All returns must include the original packaging. Returns without it may be denied.

Return Packaging Responsibility

Customers are responsible for ensuring items are securely packaged when shipped back.
We recommend reusing the original packaging materials to prevent damage during transit.

Return Process

To initiate a return or exchange, contact:
support@bearquartz.com

Please include:

Order number
Reason for return
Photos (if applicable)

Our team will provide return instructions once your request is approved.

Shipping Costs

Original shipping fees are non-refundable
Customers are responsible for return shipping costs, unless the item arrived damaged or defective